Widerrufsrecht

Last updated: May 19, 2026

Thank you for shopping at VARDENCIA.

This Refund Policy explains how refunds, returns, exchanges, and order issues are handled for digital products purchased through our website.

By purchasing a product from VARDENCIA, you agree to this Refund Policy.

1. Digital Products

VARDENCIA sells digital products, including finance templates, spreadsheets, budgeting tools, downloadable files, digital worksheets, guides, and related digital resources.

All products are delivered digitally. No physical product will be shipped.

After purchase, you may receive access to your digital product through a download link, email, customer account, or another digital delivery method.

2. No Returns for Digital Products

Due to the nature of digital products, we do not accept returns.

Once a digital product has been delivered, accessed, or downloaded, it cannot be physically returned in the same way as a physical item.

By purchasing a digital product from VARDENCIA, you acknowledge and agree that:

  • the product is delivered digitally;
  • access may be provided immediately after purchase;
  • digital products cannot be returned after delivery;
  • you are responsible for reading the product description before purchasing;
  • you are responsible for checking whether the product is suitable for your needs before purchase.

3. All Sales Are Generally Final

All sales of digital products are generally final once the product has been delivered, accessed, or downloaded.

We do not provide refunds simply because:

  • you changed your mind;
  • you no longer need the product;
  • you purchased the wrong product;
  • you expected a different type of file than described;
  • you do not have the required software to use the product;
  • you did not read the product description before purchasing;
  • you found a similar product elsewhere;
  • you no longer want to use the template.

This does not affect any mandatory legal rights you may have under applicable consumer protection laws.

4. When We May Offer a Refund

Although digital product sales are generally final, we may review refund requests on a case-by-case basis.

A refund, replacement, or other solution may be considered if:

  • you purchased the same product more than once by mistake;
  • you received the wrong product;
  • the download link does not work and we cannot provide a working replacement;
  • the file is corrupted and we cannot provide a working replacement;
  • the product is materially different from the description on the product page;
  • there is a technical issue with the file that prevents normal use and cannot reasonably be resolved.

Where possible, we will first try to solve the issue by providing a replacement file, updated download link, access support, or technical guidance.

5. Download Issues

If you have trouble accessing or downloading your product, please contact us at vardencia@hotmail.com.

Before contacting us, please check:

  • whether your payment was completed successfully;
  • whether the confirmation email went to your spam or junk folder;
  • whether you entered the correct email address at checkout;
  • whether your internet connection is working;
  • whether your device or browser is blocking downloads.

If there is a technical issue with the download link, we will try to provide a working replacement link as soon as reasonably possible.

6. Software Compatibility

Some VARDENCIA products may be designed for specific software, such as Microsoft Excel, Google Sheets, PDF readers, or other digital tools.

Product compatibility will be stated on the relevant product page where applicable.

You are responsible for ensuring that you have access to the required software, apps, devices, or accounts needed to use the product.

We are not responsible for refunding purchases where the product does not work because of:

  • unsupported software;
  • outdated software;
  • incompatible devices;
  • third-party platform limitations;
  • incorrect file use;
  • lack of access to Excel, Google Sheets, or other required tools.

7. Product Descriptions and Expectations

We try to describe our products as clearly and accurately as possible.

Before purchasing, please carefully review the product page, including the description, screenshots, included files, compatibility notes, and any usage information.

Screenshots, examples, and mockups are for illustration purposes. The final product may vary slightly depending on software versions, screen size, device settings, or product updates.

A refund will not usually be provided if the product matches the description but does not meet your personal expectations.

8. License and Usage Restrictions

Purchasing a VARDENCIA product gives you a limited license to use the digital product for personal use or internal business use, depending on the product description.

Unless explicitly stated otherwise, VARDENCIA products are not sold with PLR rights, resale rights, white-label rights, or redistribution rights.

You may not request a refund because you assumed that you could resell, redistribute, rebrand, copy, or commercially exploit the product.

You may not:

  • resell the product;
  • redistribute or share the product files;
  • upload the product to marketplaces;
  • claim the product as your own;
  • sell modified versions of the product;
  • include the product in bundles, memberships, courses, or download libraries;
  • use the product as PLR or white-label content unless clearly stated in writing by VARDENCIA.

For full license details, please refer to our Terms of Service.

9. How to Request Help or a Refund Review

If you believe there is a valid issue with your order, please contact us at:

vardencia@hotmail.com

Please include:

  • your full name;
  • your order number;
  • the email address used at checkout;
  • the product name;
  • a clear explanation of the issue;
  • screenshots or error messages, if relevant.

We may ask for additional information to understand and resolve the issue.

Refund requests must be submitted within a reasonable period after purchase. Requests made long after delivery may be refused.

10. Refund Method

If a refund is approved, it will usually be issued to the original payment method used at checkout.

Processing times may vary depending on your bank, card provider, payment provider, or Shopify payment processing.

We are not responsible for delays caused by banks, payment providers, or third-party payment processors.

11. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can try to resolve the problem.

Opening a chargeback or payment dispute without contacting us may delay the resolution process.

We reserve the right to provide order records, download records, communication history, and product delivery information to payment providers if a chargeback or dispute is opened.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, business practices, legal requirements, or operational needs.

When we update this policy, we will revise the “Last updated” date at the top of this page.

Your continued use of our website or purchase of our products after changes are posted means you accept the updated Refund Policy.

13. Contact Information

If you have questions about this Refund Policy, your order, or your digital download, please contact us at:

VARDENCIA
Email: vardencia@hotmail.com
Address: Karperveen 331, Spijkenisse, 3205 HC, Netherlands